Op11 Privacy Policy — Protecting Your Personal Information
This document explains how op11 collects, uses, stores, and protects the personal information of users on our platform in Malaysia. We are committed to upholding your privacy to the highest standards.
Last updated: 2026. This policy applies to all op11 platform users.
1. Information We Collect
Op11 collects various categories of personal information when you use our platform. This collection is necessary to enable us to deliver our services safely, efficiently, and in line with the needs of Malaysian users.
Account information: During registration, we collect your full name, email address, phone number, date of birth, and encrypted password. This information is used to verify your identity and manage your account on the op11 platform.
Payment and transaction information: When you make a deposit or withdrawal in MYR, we record transaction details including the amount, payment method used, and time of transaction. We do not store your full bank account number — this sensitive information is handled by licensed payment service providers.
Device and browser information: We automatically collect your IP address, device type, operating system, browser type, and other technical data when you access the platform. This information is used to identify suspicious access attempts and ensure your account's security.
Usage data: We record the pages you visit, games you play, time spent on the platform, and your settings preferences. This data helps us improve the user experience and identify any unusual usage patterns.
2. How We Use Your Information
Op11 uses the information collected solely for legitimate purposes related to platform operations. We do not sell or transfer your personal information to third parties for marketing purposes without your consent.
Your information is used for the following purposes:
- Processing account registrations and verifying user identity in accordance with compliance requirements.
- Processing deposits and withdrawals in MYR and maintaining accurate transaction records.
- Providing effective customer support when you reach out to our team.
- Sending important account notifications such as transaction confirmations and security alerts.
- Detecting and preventing fraud, money laundering, and platform abuse.
- Improving platform features and functionality based on usage patterns analysed in aggregate.
- Complying with legal obligations and regulations applicable in Malaysia.
Should op11 wish to use your information for any purpose not stated here, we will seek your consent beforehand through a clear notification.
3. Cookies and Tracking
The op11 platform uses cookies and similar tracking technologies to enhance user experience and analyse usage patterns. Cookies are small text files stored on your device when you visit our platform.
We use several types of cookies:
- Essential cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled.
- Preference cookies: Saving your preferences such as display language and interface settings.
- Analytics cookies: Collects anonymised usage data to help us understand how users interact with the platform.
You can manage cookie settings through your browser. Please note, however, that disabling certain cookies may affect the functionality of the op11 platform.
4. Data Storage, Security & Third-Party Sharing
Op11 stores user personal information on servers protected to industry security standards. All data transmitted between your device and our platform is secured with SSL encryption. Account passwords are stored in hashed form and cannot be read by any op11 employee.
Data retention periods are based on service requirements and legal obligations. Financial transaction records are retained for the period prescribed by applicable Malaysian financial regulations. Accounts that have been inactive for an extended period may be subject to closure procedures in accordance with our internal policy.
Sharing with Third Parties
Op11 may share user information with third parties in limited and specific circumstances:
- Payment service providers: Transaction information required to process your MYR deposits and withdrawals.
- Technical service providers: Parties that assist in platform operations under strict confidentiality agreements.
- Legal authorities: When required by Malaysian law or a valid court order.
Op11 does not share your personal information with third-party advertisers or other organisations for direct marketing purposes.
5. User Rights & How to Contact Us
As an op11 platform user, you have the following rights regarding your personal information:
- Right to access: You have the right to request a copy of the personal information we hold about you. Requests can be submitted through our customer support team.
- Right to rectification: If you believe the information we hold about you is inaccurate or out of date, you have the right to request a correction. You may also update certain profile details directly through your account settings.
- Right to erasure: Under certain circumstances, you may request the deletion of your personal information. Please note, however, that we may be required to retain certain records to comply with legal obligations, even after your account is closed.
- Right to object to processing: You have the right to object to the use of your information for certain purposes, such as marketing communications.
To exercise any of the above rights or for any privacy-related enquiries, please contact the op11 support team by email at [email protected]. We will respond within a reasonable timeframe. For general enquiries, you may also refer to our FAQ us.
op11 Security Commitment
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SSL Encryption All data is transmitted via secure connections
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Hashed Passwords Passwords are not stored in readable form
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Two-Factor Authentication An additional security layer is available for your account
6. Changes to Privacy Policy and Additional Information
Op11 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, applicable legal requirements, or improvements to our services. Changes take effect immediately upon publication on the platform.
For changes deemed significant, op11 will endeavour to notify users via in-platform notifications or their registered email. You are advised to review this Privacy Policy page periodically. Continued use of the op11 platform after changes are published will be considered acceptance of the updated policy.
This Privacy Policy is to be read together with the Terms & Conditions op11 platform. Both documents together form the complete agreement between you as the user and op11 as the platform operator with respect to the processing of your personal information.
For any enquiries, requests, or complaints relating to this Privacy Policy, please contact our dedicated privacy team at: [email protected]. We will respond within seven business days.
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